Find help choosing your outfit and understanding how orders, shipping and product issues are handled.
Choosing Your Outfit
What can I shop at Henal Maternity?
Our main range includes maternity kurtis, dresses and kurta-palazzo sets. We also offer styles with nursing access, plus regular co-ord sets and kurtas. Check the product description to see whether a particular style is maternity wear, nursing wear or regular clothing.
Do all maternity styles have feeding access?
No. Nursing features vary by design. Look for feeding or nursing access in the product description and check the photos for details. A maternity label alone does not mean a garment has a feeding opening.
What is included in a kurta-palazzo set?
Check the included pieces in the individual product description. Do not assume that a dupatta or an accessory shown in a photograph is included unless it is listed as part of the set.
How should I choose my size?
Check the size information for the exact style you're ordering. Compare your measurements with Henal's chart for that product, using the units and measurement instructions shown. If the chart is missing or you're unsure how to read it, contact us before ordering. Do not rely on another brand's chart or assume that the same size label means the same fit across different styles.
How do I check the fabric and washing instructions?
Read the fabric and care information for the individual product, and follow the care label supplied with your garment. Instructions can vary by style.
Shipping And Payment
Where do you ship, and is shipping free?
We offer free standard shipping within India to courier-serviceable PIN codes. Check that delivery is available to your PIN code before placing an order.
When will my order be dispatched?
We dispatch orders within 48 hours of receiving your order. Dispatch means handing your parcel to the courier; it does not mean delivery within 48 hours.
Is Cash on Delivery available?
Cash on Delivery is available at no additional charge for eligible orders.
Cancellations And Product Issues
Can I cancel an order?
You may cancel before dispatch. Contact us with your order number as soon as you can. If the order has already been dispatched, contact us to discuss the available options. Our returns policy and your applicable consumer rights continue to apply.
What should I do if my order arrives damaged?
Please contact us within 3 days of delivery with your order number, a description of the damage and clear photos if available. We will review the issue and arrange an appropriate return, replacement or refund. An unboxing video is not mandatory. The 3-day reporting window does not take away your rights under applicable law, including for defects that could not reasonably be identified within that time.
Can I return an item if I change my mind or choose the wrong size?
We do not offer voluntary returns or exchanges for a change of mind, colour preference or an incorrectly selected size when the item supplied matches your order and its description. Please check the product and size information before ordering. If we sent the wrong item or size, the product is defective or its description was materially inaccurate, contact us. Your applicable consumer rights remain protected.
Who pays return shipping for a damaged item?
Henal Maternity pays return shipping for damaged items. Contact us for return instructions before arranging shipment or sending anything back.
When will I receive an approved refund?
We process approved refunds within 7 calendar days of approval, or sooner if required by applicable law. Your bank or payment provider may take additional time to show the credit.
How are Cash on Delivery refunds paid?
For an approved refund of a Cash on Delivery payment, you may choose a bank-account or UPI refund. We will ask only for the details needed for your chosen method. You will never need to share a banking password, UPI PIN, OTP or full card details, or pay a fee to receive a refund.
Still need help? Contact us with your question or order number. For full details, read our Terms of Service and Return, Refund and Exchange Policy.