Return refund and exchange policy

Damaged products

Please inspect your order when it arrives. If a product arrives damaged, contact Henal Maternity customer support on +91 77374 49949 within 3 calendar days of delivery. Have your order number and a description of the problem ready. Photographs can help us review your request; an unboxing video is not mandatory.

We will review the issue and arrange an appropriate return, replacement or refund. The 3-day damage-reporting window does not remove your rights under applicable law, including where a defect could not reasonably be discovered within that period.

Other product problems

Please contact us if you receive a defective, incorrect, missing, spurious or materially misdescribed item. These claims are considered separately from the commercial damage-reporting window. We will provide the remedy required by applicable law, including applicable remedies for late delivery, subject to legal exceptions. We will not require store credit instead of a refund where a refund is legally due.

Change of mind and size selection

We do not offer voluntary returns or exchanges for change of mind, colour preference or an incorrectly selected size when the item supplied matches your order and its description. Please check the size information before ordering. This restriction does not apply if we supplied the wrong size, the size information was materially inaccurate or another statutory right applies.

How to return an item

Contact customer support before sending an item back so we can provide the appropriate return instructions. Henal Maternity pays the return shipping cost for damaged items. Return handling for other valid statutory claims will comply with applicable law.

Return address: HENAL INC, 80a Raghunath Puri First, Shyopur Road, Pratap Nagar, Jaipur, Rajasthan 302033, India.

Please retain the item, tags and packaging where reasonably possible. Missing packaging or reasonable inspection does not automatically remove statutory rights. Damage caused after delivery by misuse, alterations or failure to follow care instructions is not treated as damage on arrival.

Refunds and replacements

We will review requests without unreasonable delay and explain the outcome. Replacements depend on stock availability. Once a refund is approved, we will process it within 7 calendar days, or sooner if required by applicable law. Your bank or payment provider may take additional time to show the credit. Applicable legal requirements for timely refunds continue to apply.

For Cash on Delivery orders, you may choose a refund to your bank account or through UPI. We will request only the details needed for your chosen method. Do not share a banking password, UPI PIN, OTP or full card details to receive a refund.

Cancellation and support

You may cancel an order before dispatch by contacting customer support with your order number. If dispatch has already taken place when your request reaches us, contact us to discuss the available options. Approved cancellation refunds follow the timing above. Your statutory rights continue to apply.

Customer support: HENAL INC • Phone: +91 77374 49949. Grievance Officer: Deepak Kumar. Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt.